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Navigating the Orkestro Platform
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Navigating the Orkestro Platform
Articles and tips on how to set up and manage the Orkestro platform
Managing your stores
Add new stores to your organization
Remove or delete stores from your organization
Generate API Keys for your stores
Can I change the name of a merchant?
Managing your users
Invite or reactivate users into your organization
Remove a user from your organization
Change user permissions
Change your username
Reset or change your password
Managing your fleets
Connect or disconnect your delivery partner account to Orkestro
Add new delivery partners or fleets to your network
Remove a delivery partner or fleet from your network
Manage your dispatching
Apply connected fleets settings to multiple stores or merchants
Apply dispatching settings to multiple stores or merchants
Set up dispatching rules for your orders
Set up distance and basket value thresholds
Disable or remove specific vehicles or fleet services from your dispatching rules
View all (7)
Managing your orders
Create orders on the Orkestro platform
Edit or change your order details
Recreate an order
Cancel an order or booking
Track your order
View all (13)
Personalizing your orders
Turn on SMS and email notifications to your customers
Add your brand logo to your Orkestro accoun
Add auto pickup instructions to your orders
Managing your tickets
Submit a support ticket
Create your own ticketing portal to manage your tickets
Managing your Orkestro account
Close or deactivate your Orkestro account
Reopen or reactivate your Orkestro account