About Orkestro
- Get started
- Orkestro Partners
  - Orkestro's e-commerce partners
  - Orkestro's courier partners
Navigating the Orkestro Platform
- Managing your stores
- Managing your users
- Managing your fleets
- Manage your dispatching
- Managing your orders
- Personalizing your orders
- Managing your tickets
  - Submit a support ticket
  - Create your own ticketing portal to manage your tickets
- Managing your Orkestro account
  - Close or deactivate your Orkestro account
  - Reopen or reactivate your Orkestro account
Billing
- Charges
  - What factors affect the cost of a delivery?
  - How does direct billing work?
- Refunds
  - How do I contest charges in an invoice?
  - How do I request a refund?
Live Operations / Customer Service
Integrations

Submit a support ticket

Orkestro Support

Modified on: Wed, 11 May, 2022 at 6:21 AM

To submit a ticket to our Customer Support through this link:

Alternatively, you can also submit a ticket via:

Homepage
Dashboard: You will then be directed to the website’s support homepage. Where you can submit a ticket.

Requests from tickets are typically processed and resolved within 7-14 days depending on the request and its complexity.