Live Operations / Customer Service
How to troubleshoot issues relating to Live Operations & Customer Service
Dealing with Fleets
- Why is the tracking not working?
- How do I raise a refund request?
- What is an SLA?
- I need thermal bags for my deliveries?
- Where can I find the proof of delivery (POD)?
Dealing with Orkestro
Dealing with Drivers
Troubleshoot
- Why is there a geocoding error?
- Driver issues at the pick up
- Driver issues while in transit
- Issues with the order after the drop off
- I can't see orders on my platform