Live Operations / Customer Service
How to troubleshoot issues relating to Live Operations & Customer Service
Dealing with Fleets
- Why is the tracking not working?
- How do I raise a refund request?
- Fleet is not responding to the chat?
- What is an SLA?
- I need thermal bags for my deliveries?
Dealing with Orkestro
- How do I chat with Orkestro Support?
- Why did the wrong fleet or vehicle show up?
- I didn’t receive an account activation/reset password link?
- There are no available quotes on the order?
- I am not able to find an order after searching?
Dealing with Drivers
Troubleshoot
- Fixing a geolocation error
- Why is there a geocoding error?
- Driver issues at the pick up
- Driver issues while in transit
- Issues with the order after the drop off