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Issues with the order after the drop off

⚠️ The customer didn't receive the order
If the order has been marked as successfully delivered but the customer didn't receive the order please submit a ticket to Orkestro Customer Support. The support team will request a refund from the courier responsible.

If the order needs to be rebooked please repeat the booking. More on this "How do I rebook an order?".


⚠️ Customer reported that some items are missing
Please rebook and attempt to redeliver the missing items. More on how to rebook an order with missing items "How do I rebook an order with a missing item?"


⚠️ Customer reported that some items are damaged
Please submit a ticket to Orkestro Customer Support and include images of the damaged items. The support team will request a refund from the courier responsible. Worth noting that please make sure that proper packaging was provided and the correct vehicle was requested for fragile items.

If the order needs to be rebooked please repeat the booking. More on this "How do I rebook an order?"


⚠️ The driver delivered a wrong order to the customer
Due to safety reasons, the driver will not pick up the wrong order from the recipient in an attempt to redeliver it. If the order needs to be rebooked please repeat the booking. More on this "How do I rebook an order?"

You may also request a refund from the courier by submitting a ticket to Orkestro Customer Support: New Ticket.

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