To fully investigate all the details of the delivery, the driver’s travel logs, call attempts, encoded pick-up and drop-off address, and proof of delivery (if available) must be retrieved.
This can be done by creating a support ticket.
To request an in-depth investigation, submit a ticket to our Customer Support through this link: Orkestro Ticket Form
Alternatively, you can also submit a ticket via:
- Dashboard: You will then be directed to the website’s support homepage, where you can submit a ticket.
Please fill in all mandatory fields. Our Customer Support team will then investigate the order and forward your request to the courier responsible for further processing and investigation.
Orkestro support team, will then initiate an investigation and connect with the concerned delivery partner for a resolution