To view the proof of delivery in the Orkestro Dashboard, please follow these steps:
- Open the order modal.
- Scroll down to the 'Status Log' section.
- If the courier is set up to send proof of delivery to Orkestro, you'll find an update beginning with 'Received proof of delivery...'.
For a visual guide, refer to the attached screenshot.
Proof of deliveries can also be requested from our delivery partners via chat.
You can request proof of delivery on a booking by contacting the relevant delivery partner via the “Start Chat” button on the dashboard or you can submit a ticket to our support team through this link: Ticket.
Please note that different delivery partners operate with different forms of proof of delivery. Some may require the customer’s signature while others may only use GPS points and call logs.