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The driver went to the wrong pickup or drop-off location? (NON-LIVE ORDER)

To fully investigate what happened to this order and to answer why the driver went to the wrong address, a request to access the booking’s log of activities should be requested. This will enable us to see what address the Orkestro system received. This, in turn, will be helpful information for the processing of a possible refund.

To request an investigation into such an incident, please submit a ticket to our Customer Support through this link: Ticket.

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