To request a refund, follow these steps:
- Go to the Orkestro Portal
- Open the order you want a refund for
- Click the ‘Fleets’ tab
- Click on the relevant ‘Chat’ button
- Click on the 'Refund request' button
Fill in the required details. Your request will be automatically sent to the courier partner’s support team for review.
⭐️ You may be eligible for a refund or compensation if:
• The order was damaged in transit
• The courier breached a signed SLA
If your refund is approved before payment, you’ll receive a credit note and an updated invoice. If it’s approved after payment, the credit note will appear on your next invoice.