Kindly check the following:
- Ensure that the email that you have used is the same as what you have used to create your account.
- Check your inbox/spam as you should have received an email to activate your account or reset your password.
If the problem persists, our Orkestro support team will be more than willing to assist you further.
To request an in-depth investigation, submit a ticket to our Customer Support through this link: Ticket.