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Charging and Invoicing 101

Cost of using Orkestro


Orkestro has four different modules you can choose from depending on your delivery needs. Please see the modules and what is included in each below*: 

*These prices apply from January 2021. 


Orkestro invoicing 


Invoices are sent out monthly**. Your subscription fee will be charged at the beginning of each month whilst order fees will be billed in arrears at the end of each month. Payments are due 7 days from the date the invoice is issued.


**Please note that merchants who completed onboarding before January 2021 will be invoiced weekly. 

Direct debit


All merchants are encouraged to set up GoCardless direct debit with Orkestro. With GoCardless, you will have a couple of days to review the invoice. After that, the invoice will automatically be charged to your account. 

Direct billing


If you are in a direct billing relationship with the couriers on your Orkestro account, Orkestro will only charge you for its fees (subscription and order fee). The courier companies will charge you directly for delivery fees. Learn more about direct billing here: “How does direct billing work”. 


Please note that if you are not on direct billing, Orkestro will charge you for both Orkestro fees and delivery fees and settle with the couriers.

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